Frequently Asked Questions

You have 14 days from the date of payment confirmation to pick up your purchase. After 14 days your purchase will be returned to the floor for resale. No refunds/exceptions.

You may return new items within 14 days of the purchase date for an exchange or account credit ONLY. Returns must be accompanied with packing slip/physical receipt/virtual receipt and tags. Items returned must be in new condition, free of odor/scents, free of pet hair, and unworn. All hats/hair accessories, bralettes, custom items, and clearance items are FINAL SALE and CANNOT be returned or exchanged.